Returns & Refunds Policy

Cancellations

Orders may be canceled within 5 days of placing the order.

Once payment has been made, cancellations are no longer permitted under any circumstances.

INZI reserves the right to cancel an order if we are not satisfied with the quality or availability of the product. If this occurs, you will be notified, and a full refund will be issued.

Refunds

We do not offer refunds unless there are extenuating circumstances, such as:

1. Manufacturing defects

2. Incorrect item delivered

Please note, size issues do not qualify for a refund. Customers are responsible for checking the size chart and confirming their selection before placing an order.

Returns

We do not accept returns unless the item delivered has a clear manufacturing defect or does not match the description provided.

Returns due to personal preferences, change of mind, or incorrect sizing will not be accepted.

Conditions for Accepted Returns

If your return is approved due to defect or error, the following conditions must be met:

1. The item must be unused and in its original packaging

2. The return request must be submitted within 3 days of receiving the product

3. Proof of defect (e.g., photos) must be provided

You will be responsible for the cost and risk of returning the goods unless otherwise agreed.

Refund Process

If a refund is approved:

• It will be processed within 15 days of receiving the returned item

• Refunds will be issued to the original method of payment

• No additional fees will be charged for the refund

Contact

For all inquiries related to returns, refunds, or order cancellations, please contact us at:

📧 inzi.boutique@gmail.com

Whatsapp: +263 772687001